Terms And Services


1.1 CivilCops is a facebook chat-bot developed by Tavroi Research Private Limited. On initiating the chat-bot, it is designed to help citizens report issues directly to the Government of NCT of Delhi. It provides user location to CivilCops and PGMS, CMO, Government of NCT of Delhi as a link on Google/Maps along with a photograph/video & audio of the concerned issue. It relies on your mobile phone network provider and Maps for providing this service timely and accurately. This Chat-Bot is in no way a substitute whatsoever for directly contacting government departments and authorities.

1.2 CivilCops Chat-Bot needs user to register and authenticate at the website of Facebook and provide certain details before the user can start using the chat-bot application.

1.3 By getting started with the CivilCops Chat-Bot Application on Facebook, you agree to abide by these terms of use. Please read them carefully before acceptance and usage. The application and software are provided on an “as is” basis without warranty of any kind.


2.1 All trademarks, copyright, database rights and other intellectual property rights of any nature in the Application together with the underlying software code are owned by Tavroi Research Private Limited.


3.1 The “Chat-Bot Application” or “Chat App” in short named as “CivilCops” or “Service” shall mean the software developed by Tavroi Research Private Limited, for use by members of the public and to be used on devices running on Android OS/ iOS or similar versions to offer services related to any upgrades from time to time and any other software which enables the use of the software.


4.1 In order to use the Application, you are required to have a compatible mobile phone or handheld device with GPS, internet access, and the necessary minimum specifications ('Software Requirements') to run the Facebook Messenger Mobile Application.

4.2 The version of the Application software may be upgraded from time to time to add support of new functions and services.


6.1 Tavroi Research Private Limited and Government of NCT of Delhi will help resolve issues raised using the application by all users initiating CivilCops Chat-Bot on Messenger application in Delhi and remain in Delhi jurisdiction. The CivilCops application user initiating call from NCR region other than Delhi shall not be extended support. It will also not be possible to respond in case you roam out of NCR region.

6.2 You will not allow third parties on your behalf to (i) make and distribute copies of the Application, extract code (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application; or create derivative works of the Application of any kind whatsoever.

6.3 The Application is currently made available to you free of charge solely for your personal and non-commercial use. Tavroi Research Private Limited and Government of NCT of Delhi reserves the right to amend or withdraw the Application or service provided to you in accordance with these app terms, at any time and for any reason.

6.4 Your acknowledgement for the terms of agreement with your respective mobile network provider will continue to apply when using the Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise.

6.5 If you are not the bill payer for the mobile phone or handheld device being used to access the Application, you will be assumed to have received permission from the bill payer for using the Application.

6.6 CivilCops does not hold any responsibility of damages due to any dispute arising from the use of the application, or on/during the resolution of the submitted complaint.

6.7 CivilCops does not recommend using the application while on the road, or driving or in crowded places. Any loss/injury/damage to property would not be the responsibility of CivilCops.

7. Data Protection

7.1. At different points of time, the personal information you have provided while registering, installing or using the application will be used by Tavroi Research Private Limited and Government of NCT of Delhi to know your location, contact details, complaint submitted. The application might send you automated messages, for the purposes related to your complaint submission. Such personal information may be responsibly shared further with appropriate authorities only in the context of the complaint. The visual and audio data captured will be used by Tavroi Research Private Limited and Government of NCT of Delhi to only help you and in further investigations as the situation warrants

8. Termination

• 8.1. Tavroi Research Private Limited and Government of NCT of Delhi may terminate use of the Application at any time for misuse and at their discretion may provide any information relevant to the termination of the Application on the website of Tavroi Research Private Limited.